Service & Support FREQUENTLY ASKED QUESTIONS


General: I can't see the image on my computer and the projector at the same time.

  • Most computers will only support both the laptop screen and the projector screen simultaneously if the projector resolution is the same as the maximum laptop screen resolution. This is a hardware issue and there is no software fix.
  • If the laptop and the projector are the same resolution, be sure that you have selected simultaneous display. Most laptop computers do not automatically send out signals to external devices, such as projectors. You must instruct your computer to send out a signal, and different computer manufacturers do this in different ways. Check your user’s manual. Look under "Enable External Monitor" or "Activate External Monitor Port."
  • Most manufacturers use a Function key. Look for a Function key (i.e. F1, F2, etc.) with the letters "LCD/CRT," or a picture of two monitors. Hold down the "Fn" key (lower left-hand corner of the laptop) and press the appropriate Function key. You may have to do this twice.
  • If you cannot do simultaneous display with your computer, you can set up a desktop monitor to show you a small screen. Attach the desktop monitor to the RGB out port of the VP800 (illustrated on user’s manual page 11.) The laptop screen stays off. The projector and desktop monitor will show the images.

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