Service & Support FREQUENTLY ASKED QUESTIONS


General: My colors look completely wrong.

  • Unscrew cable and pull it out of the projector. Take a look at the Lightware Logo screen. If the logo screen has bad colors, call Tech Support. If it looks normal (white background, blue border, purple swirl), continue.
  • Examine your cable. The cable is the most likely culprit. Take the cable out of both sides. Examine the ends for bent pins.
  • Examine the input connection on the projector. Make sure all the pins are present, straight, and not pushed into the projector.
  • Re-insert all cables. Turn on the projector, then boot the computer.
  • Try a new cable.
  • Press the "Reset" button. A dialog box will appear on screen. Arrow over to "Yes" and press the "Enter" button.
  • Macs only: Go to Apple Icon. Go to Control Panel. Go to Monitors and Sound. Under "Colors", go to "Uncorrected Gamma."

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Free technical support is available to PLUS projector owners: 7:am to 5:pm, Monday thru Friday, Pacific Time.
1.800.211.9001 ext 3
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