Service & Support FREQUENTLY ASKED QUESTIONS


Why is there a solid black line in the middle of my printout on my new copyboard?

  • Most likely the cause is a bent frame stiffener which can be damaged during shipment of a new copyboard. If the frame stiffener is bent in the middle, this blocks some of the light to the CCD camera, which causes a solid black line in the middle of the printout. To correct this problem, the frame stiffener needs to be straightened out.

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