Service & Support FREQUENTLY ASKED QUESTIONS


The logo screen and menus look correct, but when the computer source is attached the projected image is entirely tinted (i.e. green, pink, purple).

  • This problem is normally caused by a defective RGB signal cable. Replacement of the RGB Signal cable should resovle the problem. In the V-series, the problem may be a defective DVI/Mini D-sub 15 pin conversion cable (blue and white adapter). It is possible that both the Signal cable and the conversion cable may need to be replaced. The U4 series projector uses a 2 m/6.6 ft DVI/Mini D-dub 15 pin conversion cable to connect directly to the computer, therefore only this cable would need replacing. In the case of projectors using DVI in-put directly from a computer source the DVI-D to DVI-D (optional cable) would need replacing.

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