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| Q2 | What if the software cannot find PoinTech? |
| Answer PoinTech connects to one of your PC's serial ports (COM ports) using a serial cable. The most common problem with serial port devices is a conflict because another device was previously installed on a given port. If your serial port is dedicated to another device, such as a personal data assistant or writing tablet product, the PoinTech application may not be able to find PoinTech. Note - Your COM ports must be correctly configured using the Device Manager available from the System option in the Windows Control Panel. If you do not have any conflicting serial port devices, you may need to change your serial port configuration. Before you change any settings, be sure the yellow LED light on PoinTech is lit. If the light is not lit, PoinTech is not receiving any power. Make sure PoinTech is properly connected before making changes using the Windows Control Panel. |
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