* Connecting PoinTech

Q1 How can I know whether my PC is connected to PoinTech or not? Q2 What if the software cannot find PoinTech? Q3 How do I fix a serial port conflict? Q4 What if I use a PDA (such as PalmPilot)? Q5 What if I have an infrared port on my laptop? Q6 What if I don't have an available serial (COM) port? Q7 What if PoinTech is attached, but does not record my drawing?

* Using styli and erasers

Q8 What if a styli or eraser does not work or does not work consistently? Q9 Where should I store PoinTech hardware?

* Working with PoinTech software

Q10 What is a new board? Q11 What is a tagged board? Q12 How do I know when PoinTech is recording? Q13 Why can I copy but not paste PoinTech data in the PoinTech application? Q14 How do I edit my whiteboard notes later? Q15 How are the marker and eraser buttons in the toolbar used? Q16 What are the VCR-like controls for in the player view? Q17 How do I find notes that I forgot to tag? Q18 How do I save information? Q19 When I save an .ink file, am I saving a single image or the entire session?

* Working with ActiveMouse

Q20 What is ActiveMouse?

* Changing software settings

Q21 What if I cannot see all of the whiteboard on the PC display? Q22 How do I use the date and time as the default name for my PoinTech files? Q23 How do I make the whiteboard text thinner on my PC screen?

* Sharing recorded whiteboard information

Q24 How can my associates view an .ink file? Q25 How do I email a PoinTech .ink file? Q26 How do I contact Technical Support?